Frequently Asked Questions
How do I place an order?
Choose your item, add it to cart, and complete checkout. You will see your final order details before payment is submitted.
Will I receive an order confirmation?
Yes. After a successful payment, an order confirmation is sent to the email address used at checkout.
When will my order be processed and delivered?
Processing and delivery estimates can vary by item and destination. Please review our Shipping and Delivery page and the information shown at checkout before placing your order.
How can I track my order?
If tracking is available for your shipment, we will send tracking details after dispatch. Please allow time for a carrier to activate a new tracking number.
Can I change or cancel an order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered processing.
What is your returns policy?
Please review our Refund Policy for current eligibility and return instructions.
Which payment methods can I use?
Available payment methods are shown securely at checkout before you complete your order.
How do I contact Kafivo?
Visit our Contact Us page and include your order number, if applicable.